Archive for January, 2012

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Call Center News 1/26/12

 Call center failed to live up to pledge   NuComm International, a Lafayette call center that received $2 million in local and state grants without living up to its pledge to maintain a workforce of 1,000 people from 2007 to 2013, may have to close and lay off its remaining workers by the end of […]

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Tele-Depths / Surveys News 1/20/12

Survey: Satisfaction with federal services climbs, trust sags By SARAH CHACKO   Americans were happier with federal services in 2011 than they were a year prior, though public trust is at a new low, a survey released Thursday shows. The federal government as a whole received a satisfaction score of 67 — out of a […]

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Customer Service Evaluation News 1/18/12

The 10 most hated companies in America 1. Facebook   Facebook currently has more than 800 million users. Any company of this size is sure to have some detractors. Compared to other leading social media sites, however, Facebook has the lowest customer satisfaction score from the American Customer Satisfaction Index. The site has repeatedly irked […]

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Customer Service Evaluation News 1/15/12

Customer Service Evaluation News 1/15/12

Start-ups hope to see rewards in customer loyalty By Steven Overly   Jeffrey MacMillan/Capital Business – Venga co-founders, from left, Winston Lord, Reg Stettinius and Sam von Pollaro. The start-up plans a loyalty program that allows restaurants to track patrons’ spending habits and offer perks to the most frequent visitors.   Venga came onto the […]

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Marketing & Sales News 1/15/12

Mobile Marketing Advertising Budgets Will Increase In 2012 Due To Smartphone Sales   The increase is predicted to be driven by massive Smartphone sales which have more than doubled each year. Austin, TX (PRWEB) January 11, 2012 Marketers should take note of the exponentially rising sales of smartphones as a sign that mobile phone marketing […]

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Tele-Depths / Surveys News 1/15/12

More Companies Dialing into Mobile Marketing   Perhaps as a reflection of the rapid adoption of smartphones and other internet-connected mobile devices, more companies have increased their spending for mobile marketing campaigns, according to Digital Marketer’s managing editor. The online newsletter notes that more signals suggest budgets for adding digital mobile components to campaigns are […]

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Customer Service Evaluation News 1/15/12

Pacific Life Earns DALBAR Financial Intermediary Premier Service Award   BOSTON, MA — DALBAR announced today the 2011 winners of its annual Financial Intermediary Premier Service Award. Pacific Life was the only firm to emerge as a leader in the premier service provided to financial professionals in 2011. For over two decades, DALBAR has conducted […]

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Tele-Depths / Surveys News 1/12/12

Tele-Depths / Surveys News 1/12/12

Apple and Amazon top m-commerce customer satisfaction charts by David Moth During November and December ForeSee surveyed users of the top 40 US retailer sites by sales volume, and was able to collect statistically-reliable data for 16 of them. With an average score of 76 across the 16 e-tailers, Apple (85) and Amazon (84) are […]

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Tele-Depths / Surveys News 1/9/12

For some consumers, surveys breed feedback fatigue   We appreciate your decision to read this story. Would you take a short survey about your satisfaction with the reading experience? Could you review this article on a website? Rate it for other readers? As inboxes fill with requests to appraise holiday purchases and trips, it’s prime […]

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Current Smart Phone Market Share - Wikipedia Source 1/9/12

Current Smart Phone Market Share – Wikipedia Source 1/9/12

Current Smart Phone Market Share No higher resolution available. Smartphone_share_current.png‎ (351 × 415 pixels, file size: 43 KB, MIME type: image/png) Read More

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Tele-Depths / Surveys News 1/7/12

Big banks lag in customer poll Credit unions rated highest   Small banks and credit unions are leading the quest for customer satisfaction in the Northeast, with big lenders such as Bank of America lagging well behind, according to a recently released poll. The poll, which included many banks with a presence in Delaware, gave […]

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Tele-Depths / Surveys News 1/7/12

Why banks are still failing to get customer service right?   The latest figures from the National Customer Satisfaction (NCSI-UK) survey show that large banks are losing customers to smaller banks and building societies because the latter have closer relationship with customers and offer more personalized customer service. This trend was reflected in our recent […]

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Cyber Mystery Shops News 1/5/12

NSO: E-commerce transactions reached P308.2 million in 2009 By: Cai U. Ordinario / Reporter   ELECTRONIC commerce (E-commerce) transactions done over the Internet reached some P308.2 million in 2009, according to the preliminary results of the 2009 Survey on Information and Communication Technology (SICT) recently released by the National Statistics Office (NSO). The NSO also […]

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Tele-Depths / Surveys News 1/5/12

Tele-Depths / Surveys News 1/5/12

Survey: Windows Phone No. 1 in User Satisfaction By Gladys Rama   In a survey of online smartphone user reviews, Microsoft’s Windows Phone platform ranked first in customer satisfaction, despite being the least-reviewed. The survey was conducted by market research firm Amplified Analytics. Out of a sample of 82,620 online customer reviews of smartphones published […]

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Customer Service Evaluation News 1/1/12

Customer Service Evaluation News 1/1/12

The Year’s Worst of the Worst in Online Merchants By: Alyce Lomax   The whole concept of online commerce hinges on convenience, particularly during the frantic holiday shopping season. Unfortunately, some well-known Web merchants left consumers seriously dissatisfied in the past year. One of the most notable is Netflix (NFLX): Its cherry-colored logo has left […]

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Customer Service Evaluation News 1/1/12

Customer Service Evaluation News 1/1/12

How to plan for growth by taking an investor’s look at your company 123 Whatever their long-term plans for a company may be, owners and investors are interested in increasing the value of their companies. When an owner takes the perspective of an outside, objective investor in looking at the company, he may see more […]

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Marketing & Sales News 12/31/11

Marketing & Sales News 12/31/11

Facebook Timeline vs. Old Profiles: How People View Them Differently [STUDY] By: Sarah Kessler Your social media profiles have morphed as the sites they live on have changed. So has the way people view them. To get a better idea of how profile design affects profile viewers, Mashable asked eye-tracking research startup EyeTrackShop to compare […]