Customer Service Evaluation News 12/18/11

IAOP Names Judges to Evaluate Global Outsourcing 100 Applications


List of Top Providers to be Released at 15th Outsourcing World Summit

Poughkeepsie, NY, December 17, 2011 –(PR.com)– The International Association of Outsourcing Professionals® (IAOP®) today announced a seven-judge evaluation team of recognized industry leaders that will rank the world’s best outsourcing service providers for its 2012 Global Outsourcing 100.

Each judge holds the prestigious Certified Outsourcing Professional® (COP) certification, validating their outsourcing expertise and has extensive experience in selecting companies based on requests for proposals (RFPs).

Led by IAOP Managing Director of Thought Leadership, Jagdish Dalal, a COP and President of JDalal Associates, LLC, and world-renowned outsourcing expert, the judges include:

Teresa Harris, COP, Global Partner Account Manager, Eastman Kodak Company
William Hefley, Ph.D., CDP, COP, Clinical Associate Professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and Director, ITSqc, LLC
Kurt Kohorst, COP, Vice President, Director of Service Engineering, Liberty Mutual Agency Corporation
Cheryl Seely, COP, Manager, Thomson Reuters
Rene Herlaar, COP – Vodafone The Netherlands
Gregory Dawson, Ph.D., COP, Assistant Professor of Information Systems, W.P. Carey School of Business, Arizona State University.

As in years past, the judges will look at revenue, customer outcomes, capabilities, relationship management approaches, management talent and experience, as well as an optional bonus area where more details can be provided, such as a company’s corporate social responsibility involvement. Data provided is confidential and individual company information is not released. The evaluation criteria is weighted to ensure that small to mid-size companies have as much of a chance to be selected as large, recognized names for both lists.


Read More