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Call Center News 12/27/11

Incentives changing for Convergys call center HQ

 

A call center and billing company that received the largest incentive package ever in Cincinnati is giving back some of the payout in exchange for loosened incentive terms, including the possibility of job reductions, the Cincinnati Enquirer reports.

Convergys Corp.    (NYSE:CVG) is paying the city of Cincinnati $14 million, the newspaper reports, and could cut the work force at its headquarters to 500 employees.

 

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