Call Center News 12/22/11

India to take up US Call Centre Bill with America


KOCHI: India would take up the issue of US Call Center Worker and Consumer Protection Act in the appropriate governmental forum as also bilaterally through the American Administration to safeguard trade and investment interests of the Indian industry, including the IT sector, Indian Ambassador to US Nirupama Rao said today.

India was in the process of undertaking a detailed impact analysis of the Bill, tabled in the US House of Representatives, in terms of scope of its business coverage and more importantly it’s impact on the Indian BPO industry, she said here.

“We are in touch with (IT industry body) NASSCOM and the relevant government departments on this issue”, she said at a business session organised by Confederation of Indian Industry (CII).


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