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Call Center News 12/20/10

Call-centre bill introduced in US, targets overseas job market

 

HOUSTON: A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India.

Introduced by Rep Tim Bishop and Rep David McKinley, the US Call Center Worker and Consumer Protection Act would also put some aggressive mandates on call-centre operations.

“Outsourcing is one of the scourges of our economy and why we are struggling so to knock down the unemployment rate,” said Bishop.

Under the protectionist legislation, not only would customer service representatives working overseas for US corporations have to disclose their locations upon request, they would also have to offer callers the option of being transferred to call centres back in America, the ‘Huffington Post’ reported.

 

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