Archive for December, 2011

0
Marketing & Sales News 12/27/11

Marketing & Sales News 12/27/11

Incredible Things That Happen Every 60 Seconds On The Internet By: Gus Lubin   In a single minute there are over 695,000 status updates on Facebook. That’s just one example of the mind boggling scale of online activity. The following infographics show a bunch of other incredible things that happen in 60 seconds (via Barry […]

0
Marketing & Sales News 12/27/11

Marketing & Sales News 12/27/11

Small Businesses Adopt Vintage Sales Tactics To Target The Boomer Generation Written by Resources for Entrepreneurs Staff Today’s young sales force relies on selling techniques that alienate the generation with the highest disposable income. There is no arguing with the fact that Baby Boomers have the highest disposable income of any generation in the U.S. […]

0

Call Center News 12/27/11

Incentives changing for Convergys call center HQ   A call center and billing company that received the largest incentive package ever in Cincinnati is giving back some of the payout in exchange for loosened incentive terms, including the possibility of job reductions, the Cincinnati Enquirer reports. Convergys Corp.    (NYSE:CVG) is paying the city of […]

0

Call Center News 12/22/11

India to take up US Call Centre Bill with America   KOCHI: India would take up the issue of US Call Center Worker and Consumer Protection Act in the appropriate governmental forum as also bilaterally through the American Administration to safeguard trade and investment interests of the Indian industry, including the IT sector, Indian Ambassador […]

0

Cyber Mystery Shops News 12/22/11

Companies Were Slow to Respond on Black Friday, Cyber Monday Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal. By Leonard Klie   A study of retailer responses to customer service requests on Black Friday and Cyber Monday found that retailers this year struggled to […]

0

Cyber Mystery Shops News 12/20/11

Department of Justice sees same holiday scams as last year   Vicki Perry was elated when she opened a letter from Houston Outsourcing Services offering her a job as a mystery shopper. Just for rating the service at some local fast food restaurants, the 59-year-old Corvallis woman was told, she would be paid about $400 […]

0

Call Center News 12/20/10

Call-centre bill introduced in US, targets overseas job market   HOUSTON: A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India. […]

0

Customer Service Evaluation News 12/18/11

IAOP Names Judges to Evaluate Global Outsourcing 100 Applications   List of Top Providers to be Released at 15th Outsourcing World Summit Poughkeepsie, NY, December 17, 2011 –(PR.com)– The International Association of Outsourcing Professionals® (IAOP®) today announced a seven-judge evaluation team of recognized industry leaders that will rank the world’s best outsourcing service providers for […]

0

Call Center News 12/18/11

Pittsfield unemployed have second chance for jobs   PITTSFIELD, Maine (NEWS CENTER) — Unemployed people in Pittsfield may get an early Christmas gift this year: a job. When the Global Contact Services call center in the Somerset Plaza in Pittsfield closed in October, over 60 people lost jobs. Now, they have a chance to get […]

0

Customer Service Evaluation News 12/16/11

The Best Virtual Spokesperson Companies Ranked by topseos.com for December 2011 The independent authority on search vendors, topseos.com, has released their monthly list of the ten best video spokesperson companies for the month of December 2011. Companies which have been included in the list have undergone a meticulous process which identifies the top web video […]

0
Call Center News 12/16/11

Call Center News 12/16/11

Virtual At-Home Call Center Employees File Class Action Lawsuit against Apple with the Help of the lawyers at Blumenthal, Nordrehaug & Bhowmik   Virtual At-Home Call Center Employees working for Apple File Class Action Lawsuit against the company for allegedly misclassifying Employees as independent contractors in order to avoid paying taxes and overtime pay.Santa Clara, […]

0

Call Center News 12/16/2011

Who Protects Info You Give To Offshored Call Centers? —  by Dave Johnson   Companies are always looking for ways to reduce the number of people they employ, and for ways to reduce the pay and benefits for the ones they keep. One way they have been doing this is to send jobs out of […]